UAN: 111 786 111



Our aim is to provide an efficient service to the customer

Feedback/ Complaints

Our aim is to provide an efficient service to the customer. Your feedback/ input on our service level will greatly help us for the identification of the areas of improvement.

We will appreciate your input on any element of our service at

You are requested to please mention following while providing your feedback

  • Name
  • Address/ contact numbers
  • Passport No and/or Visa Fee Receipt No.
  • Clear description of feedback/ input or complaint

We also welcome your note of appreciation for any element of our service including handling by our representatives.


Quick Contacts

1204, 12th Floor, Emerald Tower
G-19, Block 5, Clifton
UAN: 111 786 111

Learn More  


| About Us | Product & Services | Contacts | Feedback/Complaints | Privacy Statement | Customer Care |

AEG Travel Services (Pvt.) Ltd. is an independently owned and operated entity which is a licensee of American Express Global Business Travel ("GBT"). GBT is a joint venture that is not wholly-owned by American Express Company or any of its subsidiaries ("American Express"). "American Express Global Business Travel", "American Express" and the American Express logo are trademarks of American Express, and are used under limited license.

© 2016 AEG Travel Services. All rights reserved.

  • Plan your Umrah with AEGTS with our 3, 4 and 5 star hotel packages.
  • Your dream destinations, book your Holiday packages with AEGTS