Have any questions? Feel free to contact us:
+92 21-111-234-111
111 786 111

Key Responsibilities:

  • Monitor and coach/ mentor agents on a daily, weekly, and monthly basis.
  • Assist in developing and streamlining Quality procedures.
  • Maintain quality reports at the agent /team /program level.
  • Assist the front-line team by taking over escalated calls where necessary.
  • Meet or exceed targets as set by the Client/Business.
  • Closely work with the training team and other departments to make the process more robust.