AEG Privacy Policy 

1. Introduction

At AEG (“AEG”, “we”, “us”, or “our”), we respect your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, store, share, and protect your information when you use our websites, mobile apps, travel & visa services, consulting, immigration, and related offerings.

2. What Information We Collect

We collect information from you in ways that include, but are not limited to:

• Personal Data: name, email, phone, address, passport/CNIC/ID, date of birth, gender, nationality.

• Travel/Booking Data: flight & hotel reservations, visa details, itinerary, travel companions, preference data (e.g. meals, accessibility).

• Payment Information: credit/debit card details, transaction history, billing address.

• Technical & Device Data: IP address, browser type, device identifier, cookies, mobile app usage.

• Special Categories (if applicable): health or accessibility needs, emergency contact.

3. How We Use Personal Data

We use your data for purposes including:

• Processing and fulfilling bookings, visas, immigration, travel & consulting services.

• Customer support and communication (confirmation, change notifications, emergency alerts).

• Operating our platforms (website, mobile apps), improving user experience and service delivery.

• Legal/compliance requirements, fraud detection, risk management.

• Marketing: sending updates, promotions, offers tailored to your preferences.

4. Sharing & Disclosure of Data

We do not sell your personal information. Data sharing occurs only for necessary service delivery or as mandated by law:

• With travel suppliers (airlines, hotels, visa/passport authorities) to fulfill services.

• With government or immigration bodies for visa/work permit processing.

• With third-party vendors (IT providers, payment gateways, courier services) under strict contracts.

• With our group companies and affiliates for internal business purposes.

• In the event of a business transaction (merger, acquisition, restructuring).

5. Data Transfers & Cross-Border Processing

If your data is processed outside Pakistan (or your country of residence), we ensure appropriate safeguards are in place, such as contractual clauses or compliance with international data protection norms (e.g., GDPR-style principles).

6. Data Security & Retention

• Sensitive and personal data is protected via technical and organizational measures: encryption, secure storage, access control.

• We retain your data only as long as necessary for service provision, compliance, and legal obligations.

• After relevant retention periods, data is securely archived or deleted.

7. Your Rights

Depending on applicable law, you have the right to:

• Access your data, correct inaccuracies, update or supplement information.

• Request data portability (if technically feasible).

• Withdraw consent at any time (for processing based on consent).

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Provide and personalize services.

• Analyze website / app traffic and usage.

• Serve relevant content and marketing.

You may manage or disable cookies via your browser or device settings, though some features may be affected.

9. Updates to Privacy Policy

We may update this policy from time to time. Material changes will be notified via our website and, where required, via direct communication.

10. Contact & Complaints

If you have questions, complaints, or want to exercise your privacy rights:

• Contact at connect@aeg.com.pk

• Provide a written request; we’ll strive to respond within [30] days.

AEG Terms of Use

1. Agreement to Terms

By accessing or using any AEG website, app, or related services, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not use our services.

2. Use of Website & Content

• You may use our website and content for personal, non-commercial purposes only.

• Unauthorized copying, republishing, or distribution of any content, visuals, trademarks is prohibited.

• All brand names, logos, trademarks, and service marks are AEG’s property or of licensors; use without permission is forbidden.

3. Service Disclaimer

• While AEG facilitates visa, travel, immigration, consulting services, visa issuance, approvals, delays are at the discretion of relevant authorities; AEG cannot guarantee outcomes.

• AEG is not responsible for disruptions by third parties (airlines, hotels, embassies) or force majeure events.

• Information on travel times, costs, or eligibility is provided in good faith; always verify via official sources or your local embassy.

4. Liability Limitation

• To the extent permitted by law, AEG’s liability for any claim arising from use of our services is limited to direct damages up to the amount paid for that service.

• We are not liable for indirect, incidental, punitive damages.

5. Intellectual Property Rights

All content on the site (text, graphics, logos, images, software) is protected by copyright, trademark, and other laws.

6. Governing Law & Disputes

• These Terms are governed by the laws of Pakistan and applicable international norms.

• Any dispute shall be resolved in courts as per jurisdiction specified.