Monday through Friday, 8 a.m. to 5 p.m., Pakistan Standard Time (PST)
Callers from the United States can reach the contact centers: Sunday through Friday, 10 p.m. to 7 a.m., Eastern Standard Time in the United States
Monday to Thursday – 9 a.m. to 1 p.m. & 2 p.m. to 4 p.m. (closed Between 1 p.m. and 2 p.m. for lunch break)
Friday – 9 a.m. to 12.30 p.m. & 2.30 p.m. to 4 p.m. (closed between 12.30 p.m. and 2.30 p.m. for prayer’s and lunch break)
Plot # 3 & 4, I&T Centre (Behind PTCL HeadQuarters), Street 22, G-8/4 Islamabad
Monday to Thursday – 9 a.m. to 1 p.m. & 2 p.m. to 4 p.m. (closed Between 1 p.m. and 2 p.m. for lunch break)
Friday – 9 a.m. to 12.30 p.m. & 2.30 p.m. to 4 p.m. (closed between 12.30 p.m. and 2.30 p.m. for prayer’s and lunch break)
Saturday – 9 a.m. to 1 p.m.
2nd Floor, Emerald Tower, G-19, Block 5, Clifton , Karachi
In order to ensure that your passport and visa are not given to an unauthorized person, you must present a government-issued photo ID for identification when you collect your passport.
Government issued photo ID can be a passport biographic information page, CNIC or driving license.
An Original Authority must contain the following information:
To reach a customer service representative via email, please write to: For Visa Related enquiries: [email protected] For American Citizen enquiries: [email protected]
We began operations in 1948 as a proprietary setup of American Express in Pakistan, since then, we have become a trusted brand with a track record of reliability and innovation.
