US VISA
Customer Care Services
Monday through Friday, 8 a.m. to 5 p.m., Pakistan Standard Time (PST)
Callers from the United States can reach the contact centers: Sunday through Friday, 10 p.m. to 7 a.m., Eastern Standard Time in the United States
AEG US Passport Collection Locations & Timings
Opening Hours
Monday to Thursday – 9 a.m. to 1 p.m. & 2 p.m. to 4 p.m. (closed Between 1 p.m. and 2 p.m. for lunch break) Friday – 9 a.m. to 12.30 p.m. & 2.30 p.m. to 4 p.m. (closed between 12.30 p.m. and 2.30 p.m. for prayer’s and lunch break)Branch Address
Plot # 3 & 4, I&T Centre (Behind PTCL HeadQuarters), Street 22, G-8/4 IslamabadOpening Hours
Monday to Thursday – 9 a.m. to 1 p.m. & 2 p.m. to 4 p.m. (closed Between 1 p.m. and 2 p.m. for lunch break) Friday – 9 a.m. to 12.30 p.m. & 2.30 p.m. to 4 p.m. (closed between 12.30 p.m. and 2.30 p.m. for prayer’s and lunch break) Saturday – 9 a.m. to 1 p.m.Branch Address
2nd Floor, Emerald Tower, G-19, Block 5, Clifton , KarachiU.S. Public Holidays – Visa Center Closure Notice
The AEG U.S. Visa Center follows the U.S. Embassy holiday calendar. Click below to see the official list of U.S. public holidays when visa services will be unavailable.
https://pk.usembassy.gov/holiday-calendar/
Retrieving your Documents
In order to ensure that your passport and visa are not given to an unauthorized person, you must present a government-issued photo ID for identification when you collect your passport.
Documents required for passport/visa pickup
Government issued photo ID can be a passport biographic information page, CNIC or driving license.
An Original Authority must contain the following information:
- Representative's full name as on their government issued photo ID.
- Applicant’s name and Passport number Should be signed in original by all applicants
- If husband is collecting passport/document on behalf of wife or vice versa please bring relevant documents as listed in the table above. Authority letter signed by spouse applicant in original is mandatory.
- Children below 18 years of age will not be allowed to collect any/self-passport. An original letter of authority signed by any one parent is mandatory if representative is collecting passport or any one parent in person can collect a child passport with above required supporting documents.
- Please bring a copy of your DS-160 / Appointment confirmation letter along with above supporting documents for speedy collection of passport at the counter.
- Please note that passports not collected within 14 calendar days from the collection centers will be RETURNED to the U.S. Embassy and applicants will need to pick up their passports/documents directly from U.S. Embassy/Consulate.
Email customer service representative
To reach a customer service representative via email, please write to: For Visa Related enquiries: [email protected] For American Citizen enquiries: [email protected]